Product description
The recall covers the plug insert included with power supplies in PetSafe® brand and SportDOG® brand products, manufactured from January 2009 to January 2016 by Radio Systems Australia Pty Ltd. The plug insert is the circular part (see photo) with the two prongs that attaches to the adaptor box to enable it to plug into power points. These power supplies have been sold online and in pet stores across Australia and New Zealand with the products listed in the attached Recall Notice.
See a list of details to help identify the product
Reason the product is recalled
Some of the plug inserts have a manufacturing fault that causes them to break apart while being unplugged from a power socket.
The hazards to consumers
The enclosure of the detachable plug portion can break and potentially expose live parts which can cause a dangerous electric shock.
What consumers should do
Do not attempt to unplug the adaptor before calling or visiting our website for further instructions. Check the plug recall website for a list of affected products and to order a replacement insert: www.petplugrecall.com.au or call the hotline: 1800 786 608.
Details to help identify the product
Supplier running the recall
Radio Systems Australia (RSA)
Dates available for sale
-
Where the product was sold
Nationally
International
Online
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15645 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Electrical Safety Office (QLD) if you have a question about the reason the product is recalled or the hazards to consumers.