Product description
Solar Gas Boosted (exterior mounted) water heaters used in domestic homes
See a list of details to help identify the product
Reason the product is recalled
A gas leak may occur during the start up of the gas boost function. The gas valve may remain open when ignition has not occurred.
The hazards to consumers
If the defect occurs, a leak can create a potential risk of fire or explosion.
What consumers should do
In the event that a leakage has occurred, the customer should shut off the gas supply and call Dux Manufacturing immediately on 1300 761 841, Mon–Fri 8.00am–8.00pm or email gasboostedsolar@gwagroup.com.au to arrange for an urgent service call.
Details to help identify the product
Supplier running the recall
Who sold the product
Reece, Tradelink, Swan Plumbing, Origin Energy, Bunnings, Bowens, Bentons, East Coast, Hardings, Harris Group, Insolar
Identifying product features
Product part numbers affected are DN15DS, DL15DS, DN15CS, 3D1NE, EN15DS, EL15DS. This number can be found on the product identification label attached to the top of the water storage tank.
Identifying numbers
Other identifying numbers
Product part numbers affected are DN15DS, DL15DS, DN15CS, 3D1NE, EN15DS, EL15DS. This number can be found on the product identification label attached to the top of the water storage tank.
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2013/13750 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
