Product description
Battery operated digital scales with stainless steel pet bowl to help measure and weigh cat and dog food.
The product may have been given to you as part of professional veterinarian advice and guidance about caring for your pet.
See a list of details to help identify the product
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Reason the product is recalled
The product does not comply with the mandatory standard for products containing button batteries.
The product's button battery compartment is not adequately secured, one CR2032 3V Lithium button battery is accessible.
The hazards to consumers
If young children gain access to the button battery and ingest them, they may suffer severe internal burn injuries, which can result in serious illness or death. Button batteries also pose a choking hazard to young children.
What consumers should do
Consumers should immediately separate the bowl from the scales and keep the scales out of reach of children.
Please contact the supplier to arrange for the faulty item to be returned to the supplier for disposal in exchange for a gift.
For further information, please visit https://www.promos.royalcanin.com.au/product-recall or contact Royal Canin ANZ Consumer Care team on 1800 622 969 between the hours of 9:00 am – 5:00 pm weekdays, or email at consumercare.anz@royalcanin.com
Details to help identify the product
Supplier running the recall
Who sold the product
Veterinary Clinics supplied the product free to clients to assist with measuring portions of cat and dog kibble.
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2022/19558 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
