PRA number
2020/18571
Published date
Product description
Gas fireplaces
Models DF700 and DF960
Models DF700 and DF960
Reasons the product is recalled
The air ramp redistributes some of the air flow through cut outs in the frame of the fireplace.
The hazards to consumers
The redistribution of heat can cause hot spots and a stain or discolouration on framing materials. This may result in slow combustion of surrounding materials and possible future fire. This increases the risk of serious injury or even death to users.
What consumers should do
Consumers are requested to do the following:
1) If you purchased a fireplace between 23 January 2020 and 31st August 2020, please contact Escea to check your serial number to see if you have an affected fireplace. The serial number can easily be found by looking under the batteries in the remote control.
2) If your fireplace is one of the affected fires, stop using the fireplace until Escea has arranged a technician to repair the fireplace.
For further information, contact Escea Australia Pty Ltd on 1800 460 832.
1) If you purchased a fireplace between 23 January 2020 and 31st August 2020, please contact Escea to check your serial number to see if you have an affected fireplace. The serial number can easily be found by looking under the batteries in the remote control.
2) If your fireplace is one of the affected fires, stop using the fireplace until Escea has arranged a technician to repair the fireplace.
For further information, contact Escea Australia Pty Ltd on 1800 460 832.
Supplier
List of traders who sold this product
Where the product was sold
Nationally
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Energy Safe (VIC) is the responsible regulator for this recall.
