Product description
The "Explorer" is a 3 wheeled stroller with a black powder-coated steel frame and a fabric seat, basket and hood. The "Hammerhead" is a 4 wheeled version.
See a list of details to help identify the product
Reason the product is recalled
Brakes can become damaged during normal use or foreseeable misuse and no longer function as intended. Furthermore, loss of function may not be apparent to the user.
The hazards to consumers
Fully functioning brakes are critical to ensuring the stroller remains safely stationary when parked.
What consumers should do
Contact phil&teds online (www.philandteds.com/support) or via 1800 888 586 to obtain a free upgrade to the Series 2 brake system.
Options include:
(1) Self-install (in-home) frame swap
(2) phil&teds service centre upgrade
Options include:
(1) Self-install (in-home) frame swap
(2) phil&teds service centre upgrade
Details to help identify the product
Supplier running the recall
Who sold the product
Strollers were sold by specialty juvenile goods retail outlets and online retailers.
Identifying product features
Serial number range from 0610/0001 through to 0111/4788.
Note: The first 4 numbers of the serial number are in MMYY format.
Strollers with the above serial numbers are known as 'Series 1' strollers.
Identifying numbers
Other identifying numbers
Serial number range from 0610/0001 through to 0111/4788.
Note: The first 4 numbers of the serial number are in MMYY format.
Strollers with the above serial numbers are known as 'Series 1' strollers.
Note: The first 4 numbers of the serial number are in MMYY format.
Strollers with the above serial numbers are known as 'Series 1' strollers.
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2011/12685 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
