PRA number
2015/15036
Published date
Product description
Ceramic glass cooktops with either 4 or 5 elements.
Manufactured between 1 June 2011 and 11 November 2015 and sold nationally from 1 June 2011.
Manufactured between 1 June 2011 and 11 November 2015 and sold nationally from 1 June 2011.
Why the product is recalled
Accessible parts may not be effectively earthed.
What the hazards are to consumers
Spills around the control panel and dials can leak into the electrical components. This may cause an electric shock to the user that can result in severe injury or electrocution.
What consumers should do
Check the model and serial number on the back of your cooktop’s User Guide to determine whether your cooktop is recalled (as shown in the the picture 'How to identify the cooktop's model and serial number' attached above).
If your cooktop is recalled, contact Fisher & Paykel to book a free repair at 1300 023 350, (Mon-Fri 6am-7pm AEDT, Sat 7am-2pm AEDT) or via www.fisherpaykel.com.au. If you are in doubt or if you don’t have a User Guide, contact Fisher & Paykel to confirm whether your cooktop is recalled and to book a free repair for recalled cooktops.
If your cooktop is recalled and a spill on your cooktop has reached the control panel or dials, immediately turn off the power supply to the cooktop and do not use it until repaired.
If your cooktop is recalled, contact Fisher & Paykel to book a free repair at 1300 023 350, (Mon-Fri 6am-7pm AEDT, Sat 7am-2pm AEDT) or via www.fisherpaykel.com.au. If you are in doubt or if you don’t have a User Guide, contact Fisher & Paykel to confirm whether your cooktop is recalled and to book a free repair for recalled cooktops.
If your cooktop is recalled and a spill on your cooktop has reached the control panel or dials, immediately turn off the power supply to the cooktop and do not use it until repaired.
Traders who sold this product
Appliance retailers throughout the country.
Where the product was sold
Nationally
Recall advertisements and supporting documentation
Responsible regulator
Office of the technical regulator (SA) is the responsible regulator for this recall.