Product description
Garmin Venu 2 Plus:
Health and fitness smartwatch.
Supplied from 8 November 2021 to 25 August 25 2023.
Garmin D2 Air X10:
Health and fitness smartwatch marketed to aviation enthusiasts.
Supplied from 24 January 2022 to 25 August 2023.
Product identification of “Venu 2 Plus” and “D2 Air X10” are marked on the rear case of each respective watch.
Watches sold from Garmin directly to customers or retailers after 25 August 2023 has updated software.
See a list of details to help identify the product
Reason the product is recalled
The Light Emitting Diode (LED) of the Optical Heart Rate (OHR) sensor in affected smartwatches may experience a localised short-circuit.
This may lead to heating of the LEDs, which can occur while the smartwatch is in use on a user's wrist.
The hazards to consumers
There is a risk of skin irritation or blistering to the area of skin underneath the OHR sensor from the heat of the smartwatch LED.
What consumers should do
Garmin has initiated a software update to address this issue. Consumers should connect/sync their affected Garmin smartwatch with the Garmin Connect mobile app to receive this update.
The software update will be automatically downloaded without any interaction from the user when the smartwatch is connected to the Garmin Connect mobile app via the user’s smartphone.
Customers can follow the following steps to confirm that their watch has successfully updated:
All Affected Models:
The software versions can be reviewed on the watch by selecting Menu (holding down the lower right button), then Settings (a gear icon), then System, then About. Finally, swipe up on the watch’s touchscreen to scroll through the various types of software and their respective versions.
The software versions that should appear if the update was successful:
Non-APAC Models:
The watch should have SW version 15.20 or later and Sensor version 25.80 or later.
APAC Models:
The watch should have SW version 13.16 or later and Sensor version 25.80 or later.
For further information, customers can either contact Garmin on 1800 244 143 (select Option 3, then Option 1 for Garmin); or email au.consumer.sse@garmin.com
Details to help identify the product
Supplier running the recall
Who sold the product
Sold nationally via Garmin’s website and retailers that sell Garmin products in Australia.
Identifying product features
Identifying numbers
Other identifying numbers
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19930 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
