Product description
Gasmate: Alfresco Radiant Heater 1800W, 2400W, 3200W
Maxiheat: Slimline Radiant Heater 1800W, 2400W, 3200W
Maxiheat: Slimline Radiant Heater 1800W, 2400W, 3200W
See a list of details to help identify the product
Reason the product is recalled
The heating element may get excessively hot and cause some area of the radiant heater panel to melt. In some cases, this may cause the RCD (safety switch) to trip instead.
The hazards to consumers
If the defect occurs, there is risk of burns or fire.
What consumers should do
Consumers should stop using the product immediately. Please contact Sitro Group Australia immediately to receive a replacement unit or to discuss an alternative remedy. For further information, please call Sitro Customer Service Line on 1300 174 876 or Email: productsafety@sitro.com.au.
Sitro Group Australia is recalling the product to ensure the safety of our customers as an ongoing commitment to maintain the highest possible standards of safety and product quality at all times.
Sitro Group Australia is recalling the product to ensure the safety of our customers as an ongoing commitment to maintain the highest possible standards of safety and product quality at all times.
Details to help identify the product
Supplier running the recall
Who sold the product
Gasmate: Alfresco Radiant Heater: Various Retailers
Maxiheat: Slimline Radiant Heater: Barbeques Galore
Maxiheat: Slimline Radiant Heater: Barbeques Galore
Identifying product features
Gasmate: M/N:EH610 - S/N: 217879, M/N:EH620 - S/N: 217879 and S/N:218303,
M/N:EH630 - S/N: 217878
Maxiheat: M/N:EH610M - S/N: 202268, M/N:EH620M - S/N:202268 and S/N:222460 and S/N:226663
M/N:630M - S/N:202268
Identifying numbers
Other identifying numbers
Gasmate: M/N:EH610 - S/N: 217879, M/N:EH620 - S/N: 217879 and S/N:218303,
M/N:EH630 - S/N: 217878
Maxiheat: M/N:EH610M - S/N: 202268, M/N:EH620M - S/N:202268 and S/N:222460 and S/N:226663
M/N:630M - S/N:202268
M/N:EH630 - S/N: 217878
Maxiheat: M/N:EH610M - S/N: 202268, M/N:EH620M - S/N:202268 and S/N:222460 and S/N:226663
M/N:630M - S/N:202268
Dates available for sale
-
Where the product was sold
Australian Capital Territory
New South Wales
Queensland
South Australia
Victoria
Western Australia
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2015/14749 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
