Product description
GeoAir Geothermal HVAC Ducted Air Conditioner System
Single and three -phase 9kW - 25kW
A ducted geothermal heating and cooling (air-conditioner) system. The system consists of a ground source heat pump, an underground heat exchange loop, an internal fan coil unit, and controls, as well as interconnecting piping, refrigerant, wiring, ducts, and duct outlets (diffusers).
Installed between 13 June 2014 and 1 April 2020 ( Refer to affected model numbers below).
Single and three -phase 9kW - 25kW
A ducted geothermal heating and cooling (air-conditioner) system. The system consists of a ground source heat pump, an underground heat exchange loop, an internal fan coil unit, and controls, as well as interconnecting piping, refrigerant, wiring, ducts, and duct outlets (diffusers).
Installed between 13 June 2014 and 1 April 2020 ( Refer to affected model numbers below).
See a list of details to help identify the product.
Reason the product is recalled
The amount of refrigerant used in some geothermal HVAC systems exceeds the limit required by the 'Australian New Zealand Standard AS/NZS 5149.1: 2016 (refrigerating systems and heat pumps - safety and environmental requirements)'.
In the event of a failure of the internal fan coil unit and if one or more indoor diffuser (duct) outlets are closed, a higher than recommended concentration of refrigerant may be present in the home.
In the event of a failure of the internal fan coil unit and if one or more indoor diffuser (duct) outlets are closed, a higher than recommended concentration of refrigerant may be present in the home.
The hazards to consumers
A high concentration of refrigerant poses a risk of asphyxiation to occupants of the home.
What consumers should do
Consumers should not use the air conditioner unless the diffusers are open and kept open in all rooms. The diffusers can be opened by rotating the centre cone counterclockwise until a 2cm gap is visible.
A technician will contact consumers to arrange to visit the consumer's home to modify the diffusers to ensure that they remain open at all times. The repair will be completed free of charge.
For further information, please contact Alinta Energy Geothermal on 1800 896 598 (Monday to Friday, 9am - 5pm AEST), or via email at geo@alintaenergy.com.au, or at www.alintaenergy.com.au/geo
A technician will contact consumers to arrange to visit the consumer's home to modify the diffusers to ensure that they remain open at all times. The repair will be completed free of charge.
For further information, please contact Alinta Energy Geothermal on 1800 896 598 (Monday to Friday, 9am - 5pm AEST), or via email at geo@alintaenergy.com.au, or at www.alintaenergy.com.au/geo
Details to help identify the product.
Supplier running the recall
Who sold the product
Alinta Energy Geothermal Pty Ltd
Identifying product features
Dates available for sale
-
Where the product was sold
New South Wales
Queensland
Victoria
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18342 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
