PRA number
2019/17837
Published date
Product description
Behind-the-ear hearing aids
Multiple models and serial numbers serviced between 14 August 2019 and 5 September 2019
See attached list of models and serial numbers
ARTG 121206, 174580, 314241, 314521, 121207, 173226, 314440 & 314441
Multiple models and serial numbers serviced between 14 August 2019 and 5 September 2019
See attached list of models and serial numbers
ARTG 121206, 174580, 314241, 314521, 121207, 173226, 314440 & 314441
Reasons the product is recalled
A software error in the service and repair tool may have altered the specifications for sound amplification, presenting a risk to the user's residual hearing.
The hazards to consumers
Longer exposure to mid to high level sound environment could temporarily or permanently affect or damage the user's residual hearing.
What consumers should do
GN Hearing will contact affected users in writing. Consumers should immediately cease use of the affected products and return them to the place of purchase for a full refund.
For further information, contact GN Hearing Australia by phone on 1800 658 955.
For further information, contact GN Hearing Australia by phone on 1800 658 955.
Supplier
Traders who sold this product
Audiology and Hearing Care stores
Where the product was sold
Australian Capital Territory
New South Wales
Queensland
South Australia
Tasmania
Victoria
Western Australia
Dates available for sale
-
Responsible regulator
Therapeutic Goods Administration is the responsible regulator for this recall.