GN Hearing Australia Pty Ltd — Selected Behind-the-Ear Hearing Aids

PRA number


Published date

Product description

Behind-the-ear hearing aids

Multiple models and serial numbers serviced between 14 August 2019 and 5 September 2019
See attached list of models and serial numbers

ARTG 121206, 174580, 314241, 314521, 121207, 173226, 314440 & 314441
Identifying features

Other identifying numbers

See attached list of models and serial numbers

What are the defects?

A software error in the service and repair tool may have altered the specifications for sound amplification, presenting a risk to the user's residual hearing.

What are the hazards?

Longer exposure to mid to high level sound environment could temporarily or permanently affect or damage the user's residual hearing.

What should consumers do?

GN Hearing will contact affected users in writing. Consumers should immediately cease use of the affected products and return them to the place of purchase for a full refund.

For further information, contact GN Hearing Australia by phone on 1800 658 955.

Traders who sold this product

Audiology and Hearing Care stores

Where the product was sold

Australian Capital Territory
New South Wales
South Australia
Western Australia

Dates available for sale


Responsible regulator

Therapeutic Goods Administration is the responsible regulator for this recall.

Product category