Goodwe Australia Pty Ltd — Goodwe solar inverters (updated)

PRA number

2023/19986

Published date

Product description

Recall updated: 8 July 2024 - further model numbers and updated traders list

Goodwe solar inverters with model numbers:

  • GW5000-MS-30
  • GW6000-MS-30
  • GW8500-MS-30
  • GW10K-MS-30

Models added 8 July 2024:

  • GEP10-1C-30
  • GEP5.0-1C-30
  • GEP8.5-1C-30

Model numbers are located on the side of the inverter.

Goodwe Solar inverter MS-30
Goodwe solar inverter back panel with AC plug
Goodwe Solar inverter AC plug

Reasons the product is recalled

The inverters have been supplied with an AC plug that does not comply with requirements of the relevant electrical safety standard.

The AC plug can be removed without the use of a tool and expose consumers to live terminals.

The hazards to consumers

There is a risk of serious injury or death from electric shock if consumers remove the AC plug and access the live terminals.

What consumers should do

Consumers must not attempt to remove the AC plug on the inverter.

Consumers should switch off the inverter at the:

  • “INVERTER A.C. ISOLATOR” switch (if there is one installed adjacent to the inverter) and
  • “MAIN SWITCH (INVERTER SUPPLY)” on the switchboard.

Contact Goodwe Australia on MSG3support@goodwe.com or by phone on 0488 851 481 (9:00 am - 5:00 pm, Monday to Friday) to arrange for the permanent securement of the AC connector so it cannot be removed without a tool.

For more information visit Goodwe Australia's dedicated recall website: www.goodwerecall.com.au

Traders who sold this product

The affected Goodwe inverters were sold between 13 May 2023 – 16 November 2023 via the following wholesalers:

  • One Stop Warehouse
  • MMEM Greentech
  • Krannich Solar
  • L&H (Sonepar Group)
  • Marubeni
  • Tradezone
  • Supply Partners
  • BayWa R.E.
  • Panasonic NZ

Where the product was sold

Nationally

Dates available for sale

-

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Product category