Product description
Radiant heater designed to provide heating to highly ventilated indoor and outdoor areas.
See a list of details to help identify the product.
Reason the product is recalled
A burner tile retention bracket may deteriorate after several years of use allowing the burner tile to move and compromise the efficiency of combustion of the appliance. Appliances installed indoors, may no longer be safe for use. Outdoor appliances are not considered unsafe.
The hazards to consumers
Risk of carbon monoxide poisoning if the affected heaters are continued to be used indoors, which could result in serious illness, injury, or death.
What consumers should do
If your heater is an affected one, you should stop using the heater immediately and if possible turn off the gas supply and disconnect the appliance from a power-point.
Note the Serial Number of the unit and contact Celmec International to verify if you have an affected heater and to arrange for a qualified technician to inspect and repair the heater on site. The serial number is located inside the rear panel on the left-hand side.
For more information, please contact Celmec on 03 8552 8200 between 8.30am-4.30pm (Mon-Fri).
Details to help identify the product.
Supplier running the recall
Who sold the product
Celmec
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19751 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Energy Safe Victoria - Gas Technical Regulators Committee (GTRC) if you have a question about the reason the product is recalled or the hazards to consumers.