Product description
Heos 1 Go Pack by Denon Rechargeable Battery
See a list of details to help identify the product.
Reason the product is recalled
The battery cells in the rechargeable battery pack may combust.
The hazards to consumers
The rechargeable battery may pose a fire safety hazard.
What consumers should do
Consumers should immediately discontinue use of the rechargeable battery pack and contact Qualifi Pty Ltd for instructions to replace the product.
Please direct all calls and any queries concerning this recall to QualiFi Pty Ltd on 03 8543 1166 or support@heos.com.au or visit www.qualifi.com.au
Please direct all calls and any queries concerning this recall to QualiFi Pty Ltd on 03 8543 1166 or support@heos.com.au or visit www.qualifi.com.au
Details to help identify the product.
Supplier running the recall
Who sold the product
Various electronic retailers
Identifying product features
All serial numbers beginning with 5xxGxxxxxx, and serial numbers between 601G913517 to 601G914004.
The serial number can be found on the base of the battery.
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15545 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
