Hewlett-Packard—(HP) and Compaq Notebook Computer Battery Packs

PRA number


Published date

Product description

Lithium Ion rechargeable battery packs used with HP and Compaq computers. The affected battery packs will have a bar-code label starting with GC, IA, L0 or L1. The affected HP notebooks are: HP Pavilion/Compaq Presario models: Pavilion zv5000, Pavilion ze5000, Pavilion ze4000, Presario R3000, Presario 2100, Presario 2500. HP Compaq: nc6000, nc/nw8000, nx5000, nx9000, nx9005, nx9100 and nx 9010.

What are the defects?

There is a risk that an internal short may develop and cause the battery cells comprised in the battery packs to overheat and, depending on state of charge, rupture the individual cell, emit smoke and melt or char the plastic case of the battery pack and/or notebook.

What are the hazards?

Fire or burn hazard.

What should consumers do?

Consumers should use notebooks under AC power until a new battery pack is supplied. For further information call HP on 13 10 47 or visit www.hp.comsupport/BatteryReplacement


Hewlett-Packard Australia Pty Ltd

Where the product was sold


Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category