Hewlett-Packard Australia Pty Ltd—Hewlett-Packard (HP) and Compaq Notebook Computer Lithium-Ion Packs (this recall is an extension of PRA2009/10803)

PRA number

2010/11716

Published date

11 Jun 2010

Product description

Lithium-Ion rechargeable battery packs used with certain HP and Compaq brand notebook computers.

Identifying features

Model numbers: 6510b, 6515b. 6710b, 6710s, 6715b, 6715s & 6720s HP Pavilion: dv2000, dv2500, dv2700, dv6000, dv6500, dv6700, dv9000, dv9500 and dv9700 Compaq Presario: A900, C700, F700, V3000, V3500, V3700, V6000, V6500 and V6700, HP Compaq: 6720s HP: G6000 and G7000 As of 26 May 2011, additional serial numbers have been identified as being affected by the recall. To identify if your battery pack is affected by the recall please visit the HP program web site at http://bpr.hpordercenter.com/hbpr/.

Other identifying numbers

Model numbers:

6510b, 6515b. 6710b, 6710s, 6715b, 6715s & 6720s

HP Pavilion: dv2000, dv2500, dv2700, dv6000, dv6500, dv6700, dv9000, dv9500 and dv9700

Compaq Presario: A900, C700, F700, V3000, V3500, V3700, V6000, V6500 and V6700,

HP Compaq: 6720s

HP: G6000 and G7000

As of 26 May 2011, additional serial numbers have been identified as being affected by the recall. To identify if your battery pack is affected by the recall please visit the HP program web site at http://bpr.hpordercenter.com/hbpr/.

Reasons the product is recalled

There is a risk that in rare cases these Lithium-Ion batteries can overheat posing a fire and burn hazard to consumers.

The hazards to consumers

Fire and burn.

What consumers should do

The battery packs should be removed from notebook computers and replaced with new battery packs. Consumers will be able to continue using their notebook computers by plugging in the AC adaptor to power the notebook via mains power supply until the battery pack is replaced. Call 13 10 47 to confirm whether their battery pack is affected. Visit the Battery Pack Replacement Program website at http://bpr.hpordercenter.com/hbpr/

Supplier

Hewlett-Packard Australia Pty Ltd

Where the product was sold

Nationally