Hewlett-Packard (HP) and Compaq Notebook Computer Lithium-Ion Battery Packs

PRA number


Published date

Product description

Lithium-Ion rechargeable battery packs used with certain HP and Compaq brand notebook computers. The affected battery packs have a label incorporating a unique, identifiable CT code sequence and are for use in the HP Pavilion: dv2000, dv2500, dv2700, dv6000, dv6500, dv6700, dv9000, dv9500 and dv9700, Compaq Presario: A900, C700, F700, V3000, V3500, V3700, V6000, V6500 and V6700, HP Compaq: 6720s and HP: G6000 and G7000 notebook computers. The affected battery packs were sold in HP notebook PCs and separately as options or spare parts between August 2007 and March 2008.
Identifying features
As above

Other identifying numbers

As above

Reasons the product is recalled

There is a risk that in rare cases these Lithium-Ion batteries can overheat posing a fire and burn hazard to consumers. This issue is unrelated to any previous HP battery pack recalls.

The hazards to consumers

Fire and burn.

What consumers should do

The battery packs should be removed from notebook computers and replaced with new battery packs. Consumers will be able to continue using their notebook computers by plugging in the AC adaptor to power the notebook via mains power supply until the battery pack is replaced. Call 13 10 47 to confirm whether their battery pack is affected. Visit the Battery Pack Replacement Program website at www.hp.com.support/BatteryReplacement.

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

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