Hitachi—Utopia Ducted Air Conditioning Units

PRA number


Published date

Product description

Robertson manufactured Hitachi Utopia branded Split Ducted Air Conditioner indoor units, supplied to and sold by Hitachi Australia Limited dealers. Models may include: LD-2, LD-2.5, LD-3, LD-3.5, LD-4, LD-5, LD-6, LD-7.

What are the defects?

Where a plastic electrical box cover has been used, unit failure may lead to fire, smoke or cover distortion.

What are the hazards?


What should consumers do?

There is an extremely low risk of fire arising from a failure of the plastic electrical box cover. Nevertheless, we recommend that consumers cease use of the air conditioner and immediately contact Hitachi Aust. Ltd on toll free 1800 448 224. Call Monday to Friday between 9.00am-5.00pm AEST to organise a service technician to check and if necessary replace the plastic electrical box cover with a metal cover free of charge. To assist in identification of affected units please note the model no., serial no. and manufacture date on your installation paperwork for both indoor and outdoor units or located on a sticker on the outdoor and indoor units of the air conditioner prior to calling.


Hitachi Australia Limited

Where the product was sold


Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category