Product description
A mains pressure gas storage water heater of 135 litre storage capacity.
Affected products have a Model Code GHF4135N and a Production Code within the following ranges:
RLN135WPA221121 257 to RLN135WPA221121 500 and
RLN135WPA221230 001 to RLN135WPA221230 006
See a list of details to help identify the product.
Reason the product is recalled
An internal gas connection may not be adequately secured. This may cause an internal gas leak during operation which will stop the water heater operating.
Any subsequent attempts by consumers at re-lighting the burner in accordance with the instructions may result in a flame flash which presents a risk of injury.
The hazards to consumers
There is a risk of serious burn injury when a consumer attempts to re-light the product burner.
What consumers should do
Identify your water heater’s Model Code and Production Code from the data label on the left hand side panel of the product.
Visit the website https://gasstoragecheck.rinnai.com.au/web/hotflogascheck-2023.nsf/Home… or call Rinnai on 1300 364 559 to check if your water heater is affected and to arrange for an authorised service technician to conduct a free in-home safety check.
If the recalled water heater has stopped operating, consumers must not attempt to re-light the burner until the authorised technician has completed the required safety check. If the burner remains off, the product will be safe.
If the recalled water heater is operating normally, it can continue to be used until the technician attends the property.
It is important consumers register their details via the website for the free in-home check, even if their water heater is operating normally.
For further information, visit the website https://gasstoragecheck.rinnai.com.au/web/hotflogascheck-2023.nsf/Home… or call Rinnai on 1300 364 559.
Details to help identify the product.
Supplier running the recall
Who sold the product
Reece
Tradelink
Plumbing Plus
Plumbers Co-op
Samios Plumbing Supplies
BIGA Plus
The Good Guys Commercial
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19887 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Energy Safe Victoria - Gas Technical Regulators Committee (GTRC) if you have a question about the reason the product is recalled or the hazards to consumers.