PRA number
2016/15450
Published date
Product description
Battery packs supplied with certain HP, Compaq, HP ProBook, HP Envy, HP Pavilion Notebook computers.
Note: Not all HP notebook PCs listed above have an affected battery pack.
Note: Not all HP notebook PCs listed above have an affected battery pack.
Why the product is recalled
The affected batteries have the potential to overheat.
What the hazards are to consumers
Risk of fire and burn hazard.
What consumers should do
1. Go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 to validate your battery.
2. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook. HP will provide a replacement battery for each verified, affected battery, at no cost.
Note: You may continue to use your notebook without the battery installed, by connecting the notebook to external power.
Contact details: If you have questions on this program, please go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 and select Contact Us
phone: 1300 721 147
2. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook. HP will provide a replacement battery for each verified, affected battery, at no cost.
Note: You may continue to use your notebook without the battery installed, by connecting the notebook to external power.
Contact details: If you have questions on this program, please go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 and select Contact Us
phone: 1300 721 147
Supplier
Traders who sold this product
Computer retailers
Where the product was sold
Nationally
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
