HP PPS Australia Pty Ltd—HP Notebook Computer Batteries

PRA number

2016/15450

Published date

Product description

Battery packs supplied with certain HP, Compaq, HP ProBook, HP Envy, HP Pavilion Notebook computers.
Note: Not all HP notebook PCs listed above have an affected battery pack.
HP
Identifying features
The first characters of the unique number of a potentially affected battery will be: 6CGFQ, 6DEMA, 6CGFK, 6EBVA, 6CZMB, 6DEMH, 6BZLU or 6DGAL. The complete number will need to be verified by HP to determine if the battery is actually one that is affected.

Other identifying numbers

The first characters of the unique number of a potentially affected battery will be: 6CGFQ, 6DEMA, 6CGFK, 6EBVA, 6CZMB, 6DEMH, 6BZLU or 6DGAL.
The complete number will need to be verified by HP to determine if the battery is actually one that is affected.

What are the defects?

The affected batteries have the potential to overheat.

What are the hazards?

Risk of fire and burn hazard.

What should consumers do?

1. Go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 to validate your battery.
2. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook. HP will provide a replacement battery for each verified, affected battery, at no cost.
Note: You may continue to use your notebook without the battery installed, by connecting the notebook to external power.
Contact details: If you have questions on this program, please go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 and select Contact Us
phone: 1300 721 147

Traders who sold this product

Computer retailers

Where the product was sold

Nationally

Dates available for sale

-

Recall advertisements and supporting documentation

Recall advertisement

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.