HP PPS Australia Pty Ltd — Internal Battery for HP Laptop Computers (extended recall)

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Product description

Recall extended April 2019

Internal battery packs installed in some HP notebook computer models or purchased as an accessory or replacement for some HP notebook computer models. Potentially affected notebook computer models are listed below in Attachment 1: List of affected HP notebook computer models.

Many of these batteries are internal and not visible when looking at the laptop. Affected batteries can be identified by visiting the HP website at https://batteryprogram687.ext.hp.com/.

HP Laptop and Battery Photo
Identifying features

The battery packs have a CT: code with embedded information that can be decoded by HP. The first characters of the unique number of a potentially affected battery will be: 6GAVV, 6EZPC, 6FDWN, 6EZZE, 6EZZF, 6EVXH, 6ETGL, 6FSRV, 6FWBF, 6FWBH or 6FSNF

Reasons the product is recalled

The affected batteries have the potential to overheat.

The hazards to consumers

Risk of fire and burn hazard.

What consumers should do

Check Attachment 1 below to see if your notebook computer could be affected. If yes, visit the HP Battery recall website at www.hp.com/go/batteryprogram2018 and follow the instructions to check whether your battery is affected.

If your battery is affected, immediately stop using the battery. HP will provide replacement battery services for each verified, affected battery, at no cost.

If you need further information, or are in doubt, call 13 10 47 (Monday to Friday 8.30 am to 5.30 PM AEST) or email via https://batteryprogram687.ext.hp.com/en-GB/Home/ContactEmail.

Note: Batteries affected by this recall should immediately be put into “Battery Safe Mode”. You may continue to use your notebook on “Battery Safety Mode”, by connecting the notebook to a HP power adaptor.

Traders who sold this product

Computer retailers

Where the product was sold


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Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

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