Product description
Underwater propulsion device (sea scooter)
iAqua Stingray One
iAqua Stingray Neo
iAqua Stingray Neo+
Model Year 2019
28 affected watercrafts
iAqua Stingray One
iAqua Stingray Neo
iAqua Stingray Neo+
Model Year 2019
28 affected watercrafts
See a list of details to help identify the product.
Reason the product is recalled
Water may enter the watercraft batteries, which may cause them to overheat.
The hazards to consumers
If the batteries overheat, this could cause a battery fire, increasing the risk of serious injury to the rider or other bystanders and/or property.
What consumers should do
iAquawatersports Pty Ltd have contacted affected consumers. Consumers should immediately cease using the watercraft and contact an authorised iAquawatersports Pty Ltd distributor as soon as possible to arrange a time to have their watercraft replaced.
Step 1 - Move your product to a cool area away from any flammable surroundings
Step 2 - DO NOT USE your iAQUA product. Do not rinse, do not charge
Step 3 - Await distributor to call to organise pick up
Step 4 - We will either rework your current iAqua product by updating the software and replacing your batteries or provide new updated units.
For further information, contact iAquawatersports Pty Ltd via email at info@iaquawatersports.com.austore or visit https://iaquawatersports.com.au/
Step 1 - Move your product to a cool area away from any flammable surroundings
Step 2 - DO NOT USE your iAQUA product. Do not rinse, do not charge
Step 3 - Await distributor to call to organise pick up
Step 4 - We will either rework your current iAqua product by updating the software and replacing your batteries or provide new updated units.
For further information, contact iAquawatersports Pty Ltd via email at info@iaquawatersports.com.austore or visit https://iaquawatersports.com.au/
Details to help identify the product.
Supplier running the recall
Who sold the product
iAqua Watersports Pty Ltd
Identifying product features
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18147 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.