Product description
All 'INFINITY' and 'OLSENT' branded Infinity TPS (flat and flexible) and Orange Round low voltage electrical cables of all sizes, configurations and models that are polymeric insulated and PVC sheathed/insulated.
FAQs on this recall can be viewed here: https://www.accc.gov.au/update/infinity-cables-frequently-asked-questio…
Note: This is the first tranche of recalls announced by suppliers of Infinity cables. The second tranche of recalls can be viewed here: https://www.productsafety.gov.au/recall/infinity-branded-tps-orange-rou… and the initial recall by Infinity Co. can be found here: https://www.productsafety.gov.au/recall/infinity-cable-co-pty-ltd-tps-2…
Additional mandatory recalls in New South Wales can be viewed here: https://www.fairtrading.nsw.gov.au/news-and-updates/news/infinity-elect…
FAQs on this recall can be viewed here: https://www.accc.gov.au/update/infinity-cables-frequently-asked-questio…
Note: This is the first tranche of recalls announced by suppliers of Infinity cables. The second tranche of recalls can be viewed here: https://www.productsafety.gov.au/recall/infinity-branded-tps-orange-rou… and the initial recall by Infinity Co. can be found here: https://www.productsafety.gov.au/recall/infinity-cable-co-pty-ltd-tps-2…
Additional mandatory recalls in New South Wales can be viewed here: https://www.fairtrading.nsw.gov.au/news-and-updates/news/infinity-elect…
See a list of details to help identify the product.
Reason the product is recalled
The cables fail the required ageing tests of AS/NZS 5000.2:2006. The insulation could become prematurely brittle with age.
The hazards to consumers
If the insulation becomes brittle and the cables are disturbed, the insulation could break and expose live conductors, resulting in possible electric shock or fires.
What consumers should do
If you suspect any of these cables were installed in your premises, contact the responsible builder, electrical contractor or appliance installer to confirm whether Infinity cable was used. They will liaise with you, and the cable supplier from whom they sourced the cable, about obtaining remedy under this safety recall. The cable supplier will then arrange for inspection of your wiring and remediation of any installed Infinity cable that they supplied.
If you want your wiring inspected, the cable supplier should be given the first opportunity to arrange this. If you are uncertain who the cable supplier was, you can arrange for a licensed electrical contractor to inspect your wiring. Inspection costs are not recoverable from cable suppliers if Infinity cable was not installed or if the cable supplier cannot be determined.
If you have any unused or removed Infinity cable then return this to the cable supplier for a full refund or replacement.
This safety recall is to remedy all installed Infinity cable supplied by the listed cable suppliers as follows:
1. The removal and replacement of all Infinity cable installed in proximity to heat sources including but not limited to recessed lighting, heaters, ovens, stoves, hot water systems, spas, in-floor heating, airconditioners, gas appliances, flues and chimneys, wood heaters and oil heaters.
2. The removal and replacement of all cable installed in areas that are accessible to building owners, tradespeople or the public, unless the cable is laid in an appropriate cable conduit or other suitable mechanical protection. "Accessible areas" explicitly include all accessible roof spaces and accessible spaces under floors. An "appropriate cable conduit or other suitable mechanical protection" is electrically non-conductive, flame retardant (or self-extinguishing) and with appropriate ingress protection (IP) rating that prevents access to the cable inside.
3. Any Infinity cable left installed in appropriate cable conduit or in inaccessible wall, floor or ceiling spaces or embedded into a masonry wall surface must have an appropriate electrical safety switch (residual current device) installed and tested on that cable, if such a device is not already installed and tested.
4. Any premises with Infinity cable left installed must have an appropriate warning sticker affixed to the relevant electrical metering/switch box alerting building owners and tradespeople to the presence of inaccessible Infinity sourced cable.
The safety recall addresses the safety of the installed cable. Consumers with concerns about the quality of Infinity cable that remains installed may have rights under the consumer guarantees of the Australian Consumer Law. See https://www.accc.gov.au/contact-us/other-helpful-agencies/consumer-prot… for details.
If you want your wiring inspected, the cable supplier should be given the first opportunity to arrange this. If you are uncertain who the cable supplier was, you can arrange for a licensed electrical contractor to inspect your wiring. Inspection costs are not recoverable from cable suppliers if Infinity cable was not installed or if the cable supplier cannot be determined.
If you have any unused or removed Infinity cable then return this to the cable supplier for a full refund or replacement.
This safety recall is to remedy all installed Infinity cable supplied by the listed cable suppliers as follows:
1. The removal and replacement of all Infinity cable installed in proximity to heat sources including but not limited to recessed lighting, heaters, ovens, stoves, hot water systems, spas, in-floor heating, airconditioners, gas appliances, flues and chimneys, wood heaters and oil heaters.
2. The removal and replacement of all cable installed in areas that are accessible to building owners, tradespeople or the public, unless the cable is laid in an appropriate cable conduit or other suitable mechanical protection. "Accessible areas" explicitly include all accessible roof spaces and accessible spaces under floors. An "appropriate cable conduit or other suitable mechanical protection" is electrically non-conductive, flame retardant (or self-extinguishing) and with appropriate ingress protection (IP) rating that prevents access to the cable inside.
3. Any Infinity cable left installed in appropriate cable conduit or in inaccessible wall, floor or ceiling spaces or embedded into a masonry wall surface must have an appropriate electrical safety switch (residual current device) installed and tested on that cable, if such a device is not already installed and tested.
4. Any premises with Infinity cable left installed must have an appropriate warning sticker affixed to the relevant electrical metering/switch box alerting building owners and tradespeople to the presence of inaccessible Infinity sourced cable.
The safety recall addresses the safety of the installed cable. Consumers with concerns about the quality of Infinity cable that remains installed may have rights under the consumer guarantees of the Australian Consumer Law. See https://www.accc.gov.au/contact-us/other-helpful-agencies/consumer-prot… for details.
Details to help identify the product.
Supplier running the recall
INFINITY CABLE CO PTY LTD
Who sold the product
'INFINITY' branded cables were supplied by:
(1) Mitre 10 (Sep - Oct 2013)
(2) John Danks & Son to "Home Timber & Hardware" (Jul - Sep 2013)
(3) John Danks & Son to "Thrifty-Link Hardware" (Jul - Sep 2013)
(4) John Danks & Son to "Plants Plus" and independent hardware stores (Jul - Sep 2013)
(5) Pioneer Electrical Supplies
(6) Salmon Bros. Data and Electrical
(7) United Electrical and Data Supplies
(8) Alliance Electrical Wholesalers
(9) Sydney Electrical Wholesalers
(10) HEM Queensland
(11) Ramax Electrical Wholesalers
(12) Network Electrical Supplies
(13) Go Electrical
(14) Advanced Electrical Wholesalers
(15) EZLEC Trade Supplies
(16) Project Lighting
(17) Popes Electrical and Data Supplies
Both 'INFINITY' and 'OLSENT' branded cables were supplied by:
(18) Masters Home Improvement (Mar 2012 - Sep 2013)
Not all 'OLSENT' branded cable was sourced from Infinity Cable Co Pty Ltd. Masters Home Improvement can arrange for a visual inspection of 'OLSENT' cable, which will determine whether the cable is affected by this notice.
Consumers can contact Masters & John Danks & Sons on 1300 236 787 or visit www.masters.com.au/DIYProjectIdeas/SupportHelp/InfinityAndOlsentCablesR…
The cables were supplied as follows:
NSW 2010 - 2013
(Masters Home Improvement; John Danks & Son; Mitre 10; Pioneer Electrical Supplies; Salmon Bros. Data and Electrical; United Electrical and Data Supplies; Alliance Electrical Wholesalers; Sydney Electrical Wholesalers; Ramax Electrical Wholesalers; Network Electrical Supplies; Go Electrical; Advanced Electrical Wholesalers, EZLEC Trade Supplies & Project Lighting)
ACT 2011 - 2013
(Masters Home Improvement; Project Lighting & Popes Electrical and Data Supplies)
Vic 2012 - 2013
(Masters Home Improvement; John Danks & Son; Mitre 10 & Go Electrical)
Qld 2012 - 2013
(Masters Home Improvement; Mitre 10 & HEM Queensland)
SA Mar 2012 - Oct 2013
(Masters Home Improvement; John Danks & Son; & Mitre 10)
WA Mar 2012 - Sep 2013
(Masters Home Improvement & John Danks & Son)
Tas Jan 2013 - Oct 2013
(John Danks & Son; & Mitre 10)
NT No recalls have been announced in NT. Interstate recalls may apply to cable sourced from another state.
The cables were also supplied in smaller quantities by a number of other smaller suppliers. For information, refer to the recall announcement here:
https://www.recalls.gov.au/content/index.phtml/itemId/1065290
(1) Mitre 10 (Sep - Oct 2013)
(2) John Danks & Son to "Home Timber & Hardware" (Jul - Sep 2013)
(3) John Danks & Son to "Thrifty-Link Hardware" (Jul - Sep 2013)
(4) John Danks & Son to "Plants Plus" and independent hardware stores (Jul - Sep 2013)
(5) Pioneer Electrical Supplies
(6) Salmon Bros. Data and Electrical
(7) United Electrical and Data Supplies
(8) Alliance Electrical Wholesalers
(9) Sydney Electrical Wholesalers
(10) HEM Queensland
(11) Ramax Electrical Wholesalers
(12) Network Electrical Supplies
(13) Go Electrical
(14) Advanced Electrical Wholesalers
(15) EZLEC Trade Supplies
(16) Project Lighting
(17) Popes Electrical and Data Supplies
Both 'INFINITY' and 'OLSENT' branded cables were supplied by:
(18) Masters Home Improvement (Mar 2012 - Sep 2013)
Not all 'OLSENT' branded cable was sourced from Infinity Cable Co Pty Ltd. Masters Home Improvement can arrange for a visual inspection of 'OLSENT' cable, which will determine whether the cable is affected by this notice.
Consumers can contact Masters & John Danks & Sons on 1300 236 787 or visit www.masters.com.au/DIYProjectIdeas/SupportHelp/InfinityAndOlsentCablesR…
The cables were supplied as follows:
NSW 2010 - 2013
(Masters Home Improvement; John Danks & Son; Mitre 10; Pioneer Electrical Supplies; Salmon Bros. Data and Electrical; United Electrical and Data Supplies; Alliance Electrical Wholesalers; Sydney Electrical Wholesalers; Ramax Electrical Wholesalers; Network Electrical Supplies; Go Electrical; Advanced Electrical Wholesalers, EZLEC Trade Supplies & Project Lighting)
ACT 2011 - 2013
(Masters Home Improvement; Project Lighting & Popes Electrical and Data Supplies)
Vic 2012 - 2013
(Masters Home Improvement; John Danks & Son; Mitre 10 & Go Electrical)
Qld 2012 - 2013
(Masters Home Improvement; Mitre 10 & HEM Queensland)
SA Mar 2012 - Oct 2013
(Masters Home Improvement; John Danks & Son; & Mitre 10)
WA Mar 2012 - Sep 2013
(Masters Home Improvement & John Danks & Son)
Tas Jan 2013 - Oct 2013
(John Danks & Son; & Mitre 10)
NT No recalls have been announced in NT. Interstate recalls may apply to cable sourced from another state.
The cables were also supplied in smaller quantities by a number of other smaller suppliers. For information, refer to the recall announcement here:
https://www.recalls.gov.au/content/index.phtml/itemId/1065290
Identifying product features
All sizes and configurations of TPS and Orange Round mains power cables sourced from Infinity Cable Co Pty Ltd and supplied under 'INFINITY' and 'OLSENT' brands are affected. The cable is labelled 'INFINITY' or 'OLSENT' at 1 metre intervals.
Identifying numbers
Other identifying numbers
All sizes and configurations of TPS and Orange Round mains power cables sourced from Infinity Cable Co Pty Ltd and supplied under 'INFINITY' and 'OLSENT' brands are affected. The cable is labelled 'INFINITY' or 'OLSENT' at 1 metre intervals.
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2014/14237 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.