INS LifeGuard — LifeGuard SmartHome IP Dialler versions 2.0 and 2.2

PRA number


Published date

Product description

LifeGuard SmartHome IP Dialler versions 2.0 and 2.2

Medical alarm device used to connect alarm monitoring services to residents in their homes
Photograph of Smartphone IP Dialler
Identifying features

Other identifying numbers

See attached Identifying number list

Reasons the product is recalled

The battery may fail and overheat and the battery casing may melt and this could lead to a fire.

The hazards to consumers

If the battery overheats and causes a fire this increases the risk of serious injury, death and/or property damage.

What consumers should do

INS LifeGuard will contact affected consumers directly, to arrange for the affected product to be returned for inspection, and where necessary repair and/or for the battery to be replaced, free of charge.

For further information, please contact INS LifeGuard by phone on 1800 636 226 or email or via the website at

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category

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