Product description
Karma Flexx Wheelchairs
Product Name: Karma Flexx
Model Number: KM-8022/KM-8522
Product Name: Karma Flexx Tall
Model Number: KM8022TL/KM-8522TL
ARTG 182294
(Independent Healthcare Solutions - Wheelchair, attendant/occupant driven)
Product Name: Karma Flexx
Model Number: KM-8022/KM-8522
Product Name: Karma Flexx Tall
Model Number: KM8022TL/KM-8522TL
ARTG 182294
(Independent Healthcare Solutions - Wheelchair, attendant/occupant driven)
See a list of details to help identify the product.
Reason the product is recalled
The Karma Flexx Wheelchair may have been supplied without the required carabiner symbol to indicate the location for in-vehicle mounting. These labels are required under the standard ISO7176-19 and AS/NZS 3695.1:2011.
The user manual for the KM-8022 TL was misleading in that it states the KM-8022 TL has not been crash tested, when in fact it is deemed to be compliant by virtue of being substantially equivalent to the KM-8022.
The user manual for the KM-8022 TL was misleading in that it states the KM-8022 TL has not been crash tested, when in fact it is deemed to be compliant by virtue of being substantially equivalent to the KM-8022.
The hazards to consumers
If a user places the mounting straps in the incorrect location, the chair may not act as designed in the event of an accident, increasing the risk of a serious injury.
What consumers should do
Independent Healthcare Solutions will contact affected consumers in writing to arrange to provide a repair kit that will include a new user manual, stickers and instructions.
Consumers should take the following actions:
1. Inspect the wheelchair and determine if the correct stickers are present or not.
2. If the stickers are absent, attach the stickers following the instructions that have been provided.
3. Discard the old user instruction manual and replace it with the new user instruction manual.
4. Complete the Reply-paid postcard and return it to Independent Healthcare Solutions within 7 days.
For further information, contact Independent Healthcare Solutions on 1300 783 783.
Consumers should take the following actions:
1. Inspect the wheelchair and determine if the correct stickers are present or not.
2. If the stickers are absent, attach the stickers following the instructions that have been provided.
3. Discard the old user instruction manual and replace it with the new user instruction manual.
4. Complete the Reply-paid postcard and return it to Independent Healthcare Solutions within 7 days.
For further information, contact Independent Healthcare Solutions on 1300 783 783.
Details to help identify the product.
Supplier running the recall
Who sold the product
Healthcare equipment retailers and rehabilitation services
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2021/18843 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Therapeutic Goods Administration if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.