Product description

A range of heavy-duty folding arm awnings designed for terraces, bungalows, balconies, kiosks, shops and restaurants.

See a list of details to help identify the product.

Reason the product is recalled

The front connection point on the folding arm may become loose due to a failure of the adhesive solution in the product. Where the connection becomes loose the folding arm may separate allowing one of the arms to sag.

The hazards to consumers

If the defect occurs, a person may be injured as they pass under the awning.

What consumers should do

Cease use of the awning until rectification has been made by an authorised dealer at the direction of Hunter Douglas

Details to help identify the product.

Supplier running the recall

Who sold the product

Hunter Douglas authorised dealers, independents and Turnils Group

Identifying product features

FA 40 Series through Turnils channel Kona KC, Kona KD, Kona KX, Kona KR and Kona KS through second channel of authorised dealers and independents All products in the range share the same folding arm component.

Identifying numbers

Other identifying numbers

FA 40 Series through Turnils channel

Kona KC, Kona KD, Kona KX, Kona KR and Kona KS through second channel of authorised dealers and independents

All products in the range share the same folding arm component.

Dates available for sale

-

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2014/14455 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.