Product description

Kuantech (KTECH) - Thuraya Satellite Phone AC Adaptor was sold together with the Thuraya SatSleeve+ and Thuraya SatSleeve Hotspot satellite phones.

Model KSAS0100500200D5

This recall only relates to the AC adapter, phones are not affected.

See a list of details to help identify the product.

Reason the product is recalled

The adaptor's insulated pin may crack and expose the active pin.

The hazards to consumers

Risk of electric shock or electrocution causing injury or death. 

What consumers should do

Consumers should immediately stop using the adaptor and contact Pivotel Satellite to register for a replacement. Replacements are expected to be available in November 2021. Pivotel will also provide a pre-paid bag for return of the old adaptor.

For further information, consumers can contact Pivotel Satellite on 1300 882 448 or www.pivotel.com.au/satsleeve-accharger-recall

Details to help identify the product.

Supplier running the recall

Who sold the product

Pivotel and Pivotel dealers listed at https://www.pivotel.com.au/dealers/

Identifying numbers

Electrical approval number

NSW 23839

Dates available for sale

-

Where the product was sold

Nationally
Online

Manufacturer country ID

China

Print supporting information

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2021/19184 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.