Reason the product is recalled
In extremely rare cases, abnormal wear and tear on the fan may generate more surface heat as a result of reduced fan speed.
The hazards to consumers
As a result of lower fan speeds excess heat may be generated and present a fire risk.
What consumers should do
Please contact Real Flame Service Department on 1300 014 389 between 9.00am-5.00pm EST (Mon – Fri) or email productservice@realflame.com.au. Real Flame will arrange for a service call to be carried out on the unit.
Details to help identify the product.
Supplier running the recall
Who sold the product
Real Flame Company owned stores
Real Flame Dedicated dealers
Specialist heating dealers nationally
Real Flame Dedicated dealers
Specialist heating dealers nationally
Identifying product features
LS1000
LS1600
Identifying numbers
Other identifying numbers
LS1000LS1600
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15498 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
