Product description
Certain 65” and 77” LG Smart TVs manufactured between February 2016 and September 2019.
Affected models include those manufactured in
2016:
• 65E6
• 65G6
• 77G6
2017:
• 65B7
• 65C7
• 65E7
• 65G7
• 65W7
• 77W7
2018:
• 65W8
• 77C8
• 77W8
2019:
• 65W9
• 77C9
• 77W9
See a list of details to help identify the product
Reason the product is recalled
The x-capacitors in the power board can deteriorate and may fail unsafely at the rear of the tv which can cause a flame and emit smoke.
The hazards to consumers
Risk of serious injury or electric shock and risk of smoke inhalation or flame to occur.
In circumstances where there is a flame or smoke being emitted, do not use any liquid to extinguish as this poses the risk of electric shock and serious injury to occur. Immediately leave the vicinity of the tv and turn the main power to the property off.
What consumers should do
Consumers with affected TVs should contact LG Electronics Australia on 1800 643 156 to arrange a technician to replace the power board free of charge or in the case of irreparable damage, replacement of the tv free of charge.
Details to help identify the product
Supplier running the recall
Who sold the product
Harvey Norman
The Good Guys
JB Hi-Fi
Bing Lee
Betta
NARTA
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19739 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.