LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) — ESS Home Energy Storage System Batteries

PRA number

2020/18529

Published date

Product description

This recall was extended in August 2021 to include additional affected models.

ESS Home Energy Storage System Batteries: These ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. Each ESS Home Battery is marked with a unique serial number.

Affected models include:
RESU3.3, RESU6.5, RESU10, RESU13, RESU7H Type-R, RESU10H Type-C, RESU10H Type-R, RESU10H Type-R (Secondary), S/A Gen2 1P (EM048063P3S4) and S/A Gen2 2P (EM048126P3S7)

The affected ESS Home Batteries are equipped with cells from all production lots manufactured between April 2017 and September 2018. 

ESS Home Energy Storage Batteries - Affected Models
Identifying features

Affected units can be identified using their serial numbers. Visit https://www.lgessbattery.com/au. Click on "Battery Recall: Free Replacement Campaign" for more information, including guidelines on how to check your battery's serial number.

 

What are the defects?

The batteries may overheat and catch on fire.

What are the hazards?

If the batteries overheat, there is an increased risk of fire which may result in an injury or death and/or property damage.

What should consumers do?

If you believe you have, or have installed, an affected ESS Home Battery, please immediately contact LG Energy Solution Australia's product department by phone on 1300 677 273 or email at productau@lgensol.com to arrange an inspection and (if applicable) a replacement of an affected ESS Home Battery free of charge.

Further information is available on the LG Energy Solution website at https://www.lgessbattery.com/au. Click on "Battery Recall: Free Replacement Campaign" for more information, including guidelines on how to check your battery's serial number.

LG Energy Solution is also implementing a remote software upgrade for a number of online affected RESU10H Type-R and RESU7H Type-R units to lower the maximum state of charge to 75% for the interim period prior to replacement.  This software upgrade is only applicable to online units which have sufficient online connectivity to be able to receive the software upgrade.

Traders who sold this product

Baywa
CSR
Krannich Solar
One Stop warehouse
Rheem
Solar Juice
SolaX
Supply Partners

Where the product was sold

Nationally
International

Dates available for sale

-

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Product category