LG Energy Solution Australia Pty Ltd (formerly LG Chem Australia Pty Ltd) — ESS Home Energy Storage System Batteries

PRA number

2020/18529

Published date

Product description

Additional advice from the ACCC dated 27 May 2024: On 17 May 2024, the ACCC accepted an enforceable undertaking from LG Energy Solution to take actions to protect consumers from risks posed by these recalled LG batteries. Consumers should immediately shut down affected LG batteries until remedied.

Additional advice from the ACCC dated 22 November 2023: The Assistant Treasurer has issued a Safety Warning Notice that contains information about the risks involved with the LG batteries affected by this recall and advises consumers to immediately shut down affected LG batteries until remedied.

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This safety recall was extended in August 2021 to include additional affected models.

These Energy Storage System (ESS) Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. Each ESS Home Battery is marked with a unique serial number, which can be used to identify affected batteries.

Affected models include:
• RESU3.3
• RESU6.5
• RESU10
• RESU13
• RESU7H Type-R
• RESU10H Type-C
• RESU10H Type-R
• RESU10H Type-R (Secondary)
• S/A Gen2 1P (EM048063P3S4)
• S/A Gen2 2P (EM048126P3S7)
• S/A Gen2 1P (EM048063P3S5)

The affected ESS Home Batteries are equipped with cells from all production lots manufactured between 29 March 2017 and 13 September 2018. The affected ESS Home Batteries were supplied to consumers in Australia from 15 May 2017.

Affected RESU batteries are LG branded systems. Affected S/A Gen2 batteries are installed in non-LG branded systems including SolaX Power Station, SolaX X-Cabinet, Opal Storage, Redback SH5000, Red Earth Sunrise, Red Earth Drop Bear, Eguana Evolve, VARTA Pulse Neo and modules contained in a generic cabinet (many of which are identifiable by connection to a Selectronic inverter). Some of these batteries are covered by a related recall by SolaX that can be found at PRA 2022/19420 - SolaX Power Aus Pty Ltd - LG S/A Gen2 ESS Batteries.

Separately, batteries with cells manufactured between 21 January 2016 to 28 March 2017 and 14 September 2018 to 30 June 2019 are also subject to another product safety recall PRA 2022/19550 because of the fire hazards they pose. This recall also requires affected batteries to be switched off until diagnostic software has been installed, with financial compensation for consumers for higher energy bills due to the battery being switched off.

Affected Battery Models comprising of RESU and S/A Gen2 models. RESU models are LG branded systems. S/A Gen 2 models are installed in non-LG branded systems.
Identifying features

Affected units can be identified using their serial numbers at https://www.lgessbattery.com/au/home-battery/checkSN.lg.

Visit https://www.lgessbattery.com/au and click on ‘Electrical Safety Recall’ for information on how to identify your battery’s serial number.

Reasons the product is recalled

ESS Batteries may overheat and catch on fire.

The hazards to consumers

If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.

What consumers should do

1. Visit https://www.lgessbattery.com/au, click on ‘Electrical Safety Recall’ and follow the instructions to find out if your battery is affected by the recall. If you need help, immediately contact LG Energy Solution Australia (LGESAU) by phone on 1300 677 273 or by email to productau@lgensol.com.

2. If your battery is affected, you should immediately switch off your battery storage system and keep it switched off to minimise the risk of fire. To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or LGESAU for advice.

Remedies available:
• LGESAU will replace all affected batteries for free or provide a full refund and remove the battery from your premises.
• Affected batteries should be switched off until replacement or removal.
• LGESAU will provide financial compensation to consumers to offset any increase to electricity bills following switch off of batteries. 

Traders who sold this product

AGL Energy
Baywa
CSR
Eguana Technologies
Energy Australia
Krannich Solar
MMEM
One Stop Warehouse
Rheem
Red Earth Energy Storage
Redback Technologies
Solar Juice
SolaX
Sonepar (as Solar Plus Solutions)
Supply Partners
VARTA
Various residential solar energy storage system retailers

Where the product was sold

Nationally
International

Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Product category

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