PRA number
2018/16711
Published date
Product description
Furniture and bedding foam filled interior bag, covered with a removable soft fabric.
What are the defects?
The product does not comply with the mandatory standard 'Consumer Goods (Bean Bags) Safety Standard 2014 Consumer Protection Notice No. 4 of 2014 as amended'. The external cover/bag is not fitted with a warning label and the toggle has not been removed from the child-resistant slide fastener. The inner lining warning label does not have the correct wording.
What are the hazards?
Potential choking/suffocation hazard to young children.
What should consumers do?
Consumers should contact Lovesac via the website at https://lovesac.com.au, by email at hq@lovesac.com.au, or via phone on (02) 9380 4904 (7 days a week, 10am - 6pm) to make arrangements to either return the external cover/bag (only) for repair or to arrange a replacement external cover/bag.
Bags that are returned to Lovesac will have the toggle/puller on the external cover zip removed and a current warning label attached before returning it to the consumer. For replacement external covers/bags Lovesac will send a replacement cover to the consumer asking them to return the existing cover to be destroyed.
Lovesac will provide a self-adhering correctly worded WARNING label to be attached to the incorrect inner liner label. Please do not return the inner liner.
Bags that are returned to Lovesac will have the toggle/puller on the external cover zip removed and a current warning label attached before returning it to the consumer. For replacement external covers/bags Lovesac will send a replacement cover to the consumer asking them to return the existing cover to be destroyed.
Lovesac will provide a self-adhering correctly worded WARNING label to be attached to the incorrect inner liner label. Please do not return the inner liner.
Supplier
Traders who sold this product
Lovesac
Where the product was sold
Nationally
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
