Mercedes-Benz Australia/Pacific Pty Ltd — Mercedes-Benz X Class MY2018-2020

PRA number


Campaign number


Published date

Product description

This recall replaces and extends PRA2019/17596 (campaign RC2672).

Mercedes-Benz X Class
Model Years 2018-2020

6 117 affected vehicles
Identifying features

VIN (Vehicle identification number)

See attached VIN list

What are the defects?

This recall replaces and extends PRA2019/17596 (campaign RC2672).

The X Class operator's manual contains an incorrect maximum roof loading. Roof loading may be from roof-top tents etc. The loading in the operator's manual is for the vehicle when stationary. However, a moving vehicle experiences additional pressure on the roof from a load and therefore the maximum safe loading should be less.

What are the hazards?

If the roof loading is in excess of the safe level, and especially if there is a fibreglass canopy installed, the support for the roof load may fail while the vehicle is moving. The roof load may shift unexpectedly and the canopy could break, causing the load to fall. In addition, the Electronic Stability Program (ESP) may not be effective in an accident or if the vehicle skids or behaves unexpectedly, increasing the risk of serious injury or death of vehicle occupants or other road users.

What should consumers do?

Consumers are asked to contact their most convenient Mercedes-Benz retailer for a software update to the digital operator's manual and receive a replacement owners manual. Consumers will need to participate in this recall regardless of whether they have a fibreglass canopy installed. Vehicles without canopies need to be recalled so that they can safely have a canopy and/or roof tent installed in the future.

Consumers who have already had a repair for the earlier recall PRA2019/17596 (campaign 2672) will need to have a further software update carried out and receive another supplement to their operator's manual.

To find a local Mercedes-Benz retailer, visit…

Traders who sold this product

Authorised Mercedes-Benz dealerships

Where the product was sold


Dates available for sale


Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product category