Product description
mySugr Bolus Calculator App (on Android)
Product code: 00000000039
Version 3.0
ARTG 319980
(Roche Diabetes Care Australia Pty Ltd - Clinical data collection/management information application software)
See a list of details to help identify the product
Reason the product is recalled
When multiple devices are used on one account and certain changes in setting are made, a software bug on an Android device may cause the app to recommend an incorrect insulin reading.
The hazards to consumers
The incorrect settings can lead to users receiving incorrect insulin dose recommendations, which could result in blood sugar levels being too low (hypoglycaemia) or too high (hyperglycaemia).
What consumers should do
mySugr have contacted consumers in writing and have released a software fix to correct the software bug impacting the product.
If mySugr app is not updated to the latest version 3.92.18, consumers can update the app via the Google Play Store.
For further information, contact Roche Diabetes Care Customer Service on 1800 251 816 (Accu-Check Enquiry Line).
Details to help identify the product
Supplier running the recall
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2021/19258 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Therapeutic Goods Administration if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.