PRA number
2013/13906
Published date
Product description
Powerline Ethernet adapter with pass-through power socket for additional devices
Reasons the product is recalled
The internal connection to the earth pin prong is deformed in some products of the affected batch; making them susceptible to not providing an earth connection.
The hazards to consumers
In some circumstances the fault could result in electric shock.
What consumers should do
Consumers should immediately discontinue using the product and :
i. Switch off the power at the power point
ii. Remove the Powerline adapter and any device from the socket
iii. Check whether the serial number (S/N) on the base of the adapter is from the affected batch
If the product is from the affected batch, consumers should then contact NetComm Wireless to arrange a replacement or a refund by either calling 1800 110 168, emailing recall@netcommwireless.com or following the instructions on the company’s website
i. Switch off the power at the power point
ii. Remove the Powerline adapter and any device from the socket
iii. Check whether the serial number (S/N) on the base of the adapter is from the affected batch
If the product is from the affected batch, consumers should then contact NetComm Wireless to arrange a replacement or a refund by either calling 1800 110 168, emailing recall@netcommwireless.com or following the instructions on the company’s website
Supplier
Traders who sold this product
Various distributors/resellers, no product supplied through FOXTEL is affected.
Where the product was sold
Nationally
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Energy and utilities unit (NSW) is the responsible regulator for this recall.