PRA number
2013/13907
Published date
Product description
Powerline Ethernet adapter with pass-through power socket for additional devices
What are the defects?
The internal connection to the earth pin prong is deformed in some products of the affected batch, making them susceptible to not providing an earth connection.
What are the hazards?
In some circumstances, the fault could result in an electric shock.
What should consumers do?
Consumers should immediately discontinue using the product and:
(i) Switch off the power at the power point
(ii) Remove the Powerline adapter and any device from the socket
(iii) Check whether the serial number (S/N) on the base of the adapter is from the affected batch.
If the product is from the affected batch, consumers should contact NetComm Wireless to arrange for a replacement or a refund by either calling 1800 110 168, emailing recall@netcommwireless.com or following the instructions on the company’s website.
(i) Switch off the power at the power point
(ii) Remove the Powerline adapter and any device from the socket
(iii) Check whether the serial number (S/N) on the base of the adapter is from the affected batch.
If the product is from the affected batch, consumers should contact NetComm Wireless to arrange for a replacement or a refund by either calling 1800 110 168, emailing recall@netcommwireless.com or following the instructions on the company’s website.
Supplier
Traders who sold this product
Various distributors, no product supplied through FOXTEL is affected
Where the product was sold
Nationally
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Energy and utilities unit (NSW) is the responsible regulator for this recall.