Recall published

Topics

Cosmetic and health products
Pharmacy and medical products

Product description

Neutrogena Visibly Clear Light Therapy Acne Mask
SAP Code: 26202031

Neutrogena Visibly Clear Light Therapy Acne Mask Activator
SAP Codes: 26202032 and 26202034

ARTG: 287825
(Johnson & Johnson Pacific Pty Ltd - Red/blue light phototherapy unit)

See a list of details to help identify the product

Reason the product is recalled

Reports of generally mild, rare and transient visual adverse events, and concerns around the safety of blue light on the eyes.

The hazards to consumers

Certain consumers with underlying eye conditions (such as retinitis pigmentosa, ocular albinism or other hereditary ocular disorders) or taking medications that could enhance ocular photosensitivity may be at risk of retinal damage.

What consumers should do

Consumers are advised to return the products to the place of purchase for a full refund or contact Johnson & Johnson Pacific Consumer Care Centre on 1800 789 348 to organise the return of all affected devices and arrange a refund.

For more information please see: https://www.tga.gov.au/alert/neutrogena-visibly-clear-light-therapy-acne-mask-and-activator

Details to help identify the product

Supplier running the recall

Johnson & Johnson Pacific Pty Ltd

Who sold the product

Online
Chemists
Pharmacies
Priceline stores

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2019/17693 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Therapeutic Goods Administration if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.