Optus Satellite Network Pty Limited — Kuantech (KTECH) - Thuraya Satellite Phone Charger

PRA number


Published date

Product description

Kuantech (KTECH) - Thuraya Satellite Phone Charger was sold together with the Thuraya SatSleeve+ and Thuraya SatSleeve Hotspot satellite phones.

Model KSAS0100500200D5

This issue only relates to the charger. The SatSleeve+ and SatSleeve Hotspot phones are not affected.

Thuraya Satellite Phone Charger - Model Number
Thuraya Satellite Phone Charger - insulated active pin
SatSleeve+ Phone - this product is not affected
SatSleeve Hotspot Phone - this product is not affected
Identifying features

Electrical approval number

NSW 23839

What are the defects?

The charger’s insulated pin may crack and expose the active pin.

What are the hazards?

Risk of electric shock or electrocution causing injury or death. 

What should consumers do?

Consumers should immediately stop using the charger and go to the following website https://www.optus.com.au/notices/satsleeve-charger-recall for a replacement charger.  

For further information, consumers can contact Optus on 1300 720 215.

Traders who sold this product

This product was sold by Optus through its retail stores and business channels at the following authorised dealers:

E-Merce Communications
Access Electronics Hardware
Marlec Airtime
NAS Australia Pty Ltd
Panooya Pty Ltd
Satellite Phone Sales

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Responsible regulator

Office of Fair Trading (NSW) is the responsible regulator for this recall.

Product category