PRA number
Published date
Product description
Kuantech (KTECH) - Thuraya Satellite Phone AC Adaptor was sold together with the Thuraya SatSleeve+ and Thuraya SatSleeve Hotspot satellite phones.
Model KSAS0100500200D5
This recall only relates to the AC adapter, phones are not affected.
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Reasons the product is recalled
The adaptor's insulated pin may crack and expose the active pin.
The hazards to consumers
Risk of electric shock or electrocution causing injury or death.
What consumers should do
Consumers should immediately stop using the adaptor and contact Pivotel Satellite to register for a replacement. Replacements are expected to be available in November 2021. Pivotel will also provide a pre-paid bag for return of the old adaptor.
For further information, consumers can contact Pivotel Satellite on 1300 882 448 or www.pivotel.com.au/satsleeve-accharger-recall
Supplier
Traders who sold this product
Pivotel and Pivotel dealers listed at https://www.pivotel.com.au/dealers/
Where the product was sold
Dates available for sale
Recall advertisements and supporting documentation
Responsible regulator
Office of Fair Trading (NSW) - ERAC is the responsible regulator for this recall.