Pivotel Satellite Pty Limited — Kuantech (KTECH) - Thuraya Satellite Phone AC Adaptor

PRA number


Published date

Product description

Kuantech (KTECH) - Thuraya Satellite Phone AC Adaptor was sold together with the Thuraya SatSleeve+ and Thuraya SatSleeve Hotspot satellite phones.

Model KSAS0100500200D5

This recall only relates to the AC adapter, phones are not affected.

Photograph of Kuantech (KTECH) - Thuraya Satellite Phone AC Adaptor
Photograph of SatSleeve+ Phone - this product is not affected
Photograph of SatSleeve Hotspot Phone - this product is not affected
Identifying features

Electrical approval number

NSW 23839

Reasons the product is recalled

The adaptor's insulated pin may crack and expose the active pin.

The hazards to consumers

Risk of electric shock or electrocution causing injury or death. 

What consumers should do

Consumers should immediately stop using the adaptor and contact Pivotel Satellite to register for a replacement. Replacements are expected to be available in November 2021. Pivotel will also provide a pre-paid bag for return of the old adaptor.

For further information, consumers can contact Pivotel Satellite on 1300 882 448 or www.pivotel.com.au/satsleeve-accharger-recall

Traders who sold this product

Pivotel and Pivotel dealers listed at https://www.pivotel.com.au/dealers/

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Responsible regulator

Office of Fair Trading (NSW) - ERAC is the responsible regulator for this recall.

Product category