Product description
PV Array DC Isolator
See a list of details to help identify the product.
Reason the product is recalled
The product features an internal fault, where a high resistant connection may form.
The hazards to consumers
There is a risk that the DC Isolator may overheat and, in some cases, cause fire
What consumers should do
Electrical Contractors/Installers/consumers:
The DC Isolators are required to be replaced. For a replacement program contact DKSH by phoning 1800 006 137 (during business hours), visiting http://www.dksh.com.au/recall or emailing recall.au@dksh.com.
Wholesalers/Resellers:
Cease supplying PV Power DC Isolators and arrange returns by contacting 1800 006 137 or emailing recall.au@dksh.com. Visit http://www.dksh.com.au/recall for further details.
For further information:
Please direct all questions concerning this recall to DKSH by phoning 1800 006 137, emailing recall.au@dksh.com or visiting http://www.dksh.com.au/recall.
The DC Isolators are required to be replaced. For a replacement program contact DKSH by phoning 1800 006 137 (during business hours), visiting http://www.dksh.com.au/recall or emailing recall.au@dksh.com.
Wholesalers/Resellers:
Cease supplying PV Power DC Isolators and arrange returns by contacting 1800 006 137 or emailing recall.au@dksh.com. Visit http://www.dksh.com.au/recall for further details.
For further information:
Please direct all questions concerning this recall to DKSH by phoning 1800 006 137, emailing recall.au@dksh.com or visiting http://www.dksh.com.au/recall.
Details to help identify the product.
Supplier running the recall
Who sold the product
Sold through electrical wholesalers or direct to solar contractors and installers
Identifying product features
" PVPower" part number : XPDCISO1000V32A
Identifying numbers
Other identifying numbers
" PVPower" part number : XPDCISO1000V32A
Dates available for sale
-
Where the product was sold
New South Wales
Queensland
South Australia
Tasmania
Victoria
Western Australia
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2014/14012 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
