PRA number
2021/18822
Published date
Why the product is recalled
The products do not comply with the 'Consumer Goods (Elastic luggage straps) Safety Standard 2017'.
The products do not have the correct safety warning label.
The products do not have the correct safety warning label.
What the hazards are to consumers
The bungee cords do not have the appropriate safety warning labelling and could potentially be misused, resulting in injury to the user or bystanders.
What consumers should do
Consumers who purchased the products should return them to Quail Direct for a full refund.
Consumers should return the item to the address below (no postage required). Please include your customer number (if available), name and address details in the return parcel.
Quail Direct
Reply Paid 89949
Mona Vale NSW 1660
For further information, consumers can contact Quail Direct by phone on 1300 001 819 (Monday to Friday, 8.30am to 5pm AEST) or via email at customer.service@quaildirect.com.au
Consumers should return the item to the address below (no postage required). Please include your customer number (if available), name and address details in the return parcel.
Quail Direct
Reply Paid 89949
Mona Vale NSW 1660
For further information, consumers can contact Quail Direct by phone on 1300 001 819 (Monday to Friday, 8.30am to 5pm AEST) or via email at customer.service@quaildirect.com.au
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
