The recall covers the plug insert included with power supplies in PetSafe® brand and SportDOG® brand products, manufactured from January 2009 to January 2016 by Radio Systems Australia Pty Ltd. The plug insert is the circular part (see photo) with the two prongs that attaches to the adaptor box to enable it to plug into power points. These power supplies have been sold online and in pet stores across Australia and New Zealand with the products listed in the attached Recall Notice.
What are the defects?
Some of the plug inserts have a manufacturing fault that causes them to break apart while being unplugged from a power socket.
What are the hazards?
The enclosure of the detachable plug portion can break and potentially expose live parts which can cause a dangerous electric shock.
What should consumers do?
Do not attempt to unplug the adaptor before calling or visiting our website for further instructions. Check the plug recall website for a list of affected products and to order a replacement insert: www.petplugrecall.com.au or call the hotline: 1800 786 608.
Radio Systems Australia (RSA)
Where the product was sold
Dates available for sale