Radio Systems Australia (RSA) — Detachable AC Plug Adaptor Insert Provided with PetSafe and SportDog Brand Products

PRA number


Published date

Product description

The recall covers the plug insert included with power supplies in PetSafe® brand and SportDOG® brand products, manufactured from January 2009 to January 2016 by Radio Systems Australia Pty Ltd. The plug insert is the circular part (see photo) with the two prongs that attaches to the adaptor box to enable it to plug into power points. These power supplies have been sold online and in pet stores across Australia and New Zealand with the products listed in the attached Recall Notice.
Adaptor with insert

Reasons the product is recalled

Some of the plug inserts have a manufacturing fault that causes them to break apart while being unplugged from a power socket.

The hazards to consumers

The enclosure of the detachable plug portion can break and potentially expose live parts which can cause a dangerous electric shock.

What consumers should do

Do not attempt to unplug the adaptor before calling or visiting our website for further instructions. Check the plug recall website for a list of affected products and to order a replacement insert: or call the hotline: 1800 786 608.


Radio Systems Australia (RSA)

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Recall advertisement

Responsible regulator

Electrical Safety Office (QLD) is the responsible regulator for this recall.

Product category

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