PRA number
2019/17292
Campaign number
RS10014
Published date
Product description
A small electronic device that regulates and actuates the electric brakes of a trailer and allows the driver to activate and monitor trailer brake activity from the cab of the vehicle.
Reasons the product is recalled
Where the installation has not been carried out in accordance with the product manual, using dedicated wiring from a single battery supply, there is potential at any time for no trailer brake output indicated by a flashing yellow/red warning lamp.
The hazards to consumers
When towing, the braking distance of the tow vehicle and trailer may be increased and that could lead to a risk of a car accident.
What consumers should do
Affected consumers should contact REDARC Electronics by calling 1800 733 272 or 08 8322 4848 (Monday to Friday, 8am - 5:30pm (ACDST)), or by email service@redarc.com.au to find the details of their nearest REDARC dealer/installer to change over the main control unit of the TowPro Elite V2 electric trailer brake controller, free of charge.
If the TowPro Elite V2 electric trailer brake controller is not installed on a vehicle, the consumer should contact REDARC to arrange a free replacement.
Customers can also contact REDARC online https://www.redarc.com.au/recall-notice and check using the serial number checking tool if their product is in the affected batch.
If the TowPro Elite V2 electric trailer brake controller is not installed on a vehicle, the consumer should contact REDARC to arrange a free replacement.
Customers can also contact REDARC online https://www.redarc.com.au/recall-notice and check using the serial number checking tool if their product is in the affected batch.
Supplier
Traders who sold this product
Independent auto electricians
TowBar fitment specialists
Online auto parts stores
Specialist 4WD stores
TowBar fitment specialists
Online auto parts stores
Specialist 4WD stores
Where the product was sold
Nationally
International
Online
Dates available for sale
-
Recall advertisements and supporting documentation
Supporting documents
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
