Product description
Open flued gas log fireplaces.
Affected units include:
- Regency natural gas F38 open flue gas heater units sold between 2003 and 2018.
- Regency natural gas FG38 units sold between 2004 and 2018.
- Masport branded F38 units sold between 2003 and 2006.
- Masport branded FG38 units sold between 2004 and 2006.
Affected units include:
- Regency natural gas F38 open flue gas heater units sold between 2003 and 2018.
- Regency natural gas FG38 units sold between 2004 and 2018.
- Masport branded F38 units sold between 2003 and 2006.
- Masport branded FG38 units sold between 2004 and 2006.
See a list of details to help identify the product.
Reason the product is recalled
Under certain circumstances the heaters may produce too much carbon monoxide.
The hazards to consumers
There is a potential for carbon monoxide poisoning, which can result in severe injury or death.
What consumers should do
Consumers should immediately cease using the heater and contact Fireplace Products Australia Pty Ltd (FPA) on 1800 860 660 between 8:00am - 4:30pm Melbourne time (Mon-Fri) or email safety@regency-fire.com.au for more information. Consumers can check if the heater is affected by using the search function at https://www.regency-fire.com.au/Customer-Care/Product-notice. FPA will arrange for testing and modification. If heating is required before FPA can conduct testing, please use other sources. DO NOT bring outdoor gas appliances indoors.
For more information, see safety alert from Energy Safe Victoria at https://www.esv.vic.gov.au/safety-alerts/gas-open-flued-gas-heaters/.
For more information, see safety alert from Energy Safe Victoria at https://www.esv.vic.gov.au/safety-alerts/gas-open-flued-gas-heaters/.
Details to help identify the product.
Supplier running the recall
Who sold the product
Specialist heating dealers
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17344 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
