Product description

Open flued gas log fireplace

See a list of details to help identify the product

Reason the product is recalled

Under certain circumstances the heaters may produce too much carbon monoxide.

The hazards to consumers

There is a potential for carbon monoxide poisoning, which can result in severe injury or death.

What consumers should do

Consumers should immediately cease using the heater and contact FPA on 1800 860 660 between 8:00am - 4:30pm Melbourne time (Mon-Fri) or email safety@regency-fire.com.au for more information. Consumers can check if the heater is affected by using the search function at https://www.regency-fire.com.au/Customer-Care/Product-notice. FPA will arrange for testing and modification. If heating is required before FPA can conduct testing, please use other sources. DO NOT bring outdoor gas appliances indoors.

For more information, see safety alert from Energy Safe Victoria at https://www.esv.vic.gov.au/safety-alerts/gas-open-flued-gas-heaters/.

Details to help identify the product

Supplier running the recall

Who sold the product

Specialist heating dealers

Dates available for sale

-

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2019/17342 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.