Product description
Removable foam facial interface for Oculus Quest 2 virtual reality headsets
Included with each Quest 2 headset and available separately as a replacement and in the Quest 2 Fit Pack.
Purchased before 24 August 2021.
***This is an update to the notice dated 6 June 2021***
See a list of details to help identify the product
Reason the product is recalled
Substances normally present in the foam interface’s manufacturing process may cause skin irritation.
The hazards to consumers
Some users may experience non-allergic skin irritation (redness, bumps or swelling) where the Quest 2 foam interface rests on the face. This irritation is different from the normal pressure marks people sometimes experience after a VR session.
What consumers should do
Oculus is offering a free silicon cover to owners of Quest 2 headsets and Quest 2 Fit Packs purchased before 24 August 2021. Consumers should contact Oculus Support via https://support.oculus.com/1504463656600795 for assistance
Details to help identify the product
Supplier running the recall
Who sold the product
Oculus.com
Amazon.com.au
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18766 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
