Reason the product is recalled
The product has been found to contain an unacceptably high level of a Gram positive bacterium, Staphylococcus cohnii, which is an opportunistic pathogen that lives on the skin.
The hazards to consumers
Staphylococcus cohnii can cause infection in immunocompromised patients.
What consumers should do
Consumers should immediately stop using Rescue & Renew Detox Body Wash and return it for a full refund. Consumers can arrange the refund by calling Customer Service on 1800 650 760 to receive a pre-paid shipping label to return the product bearing the recalled lot number. When returning the product, consumers are asked to clearly mark the shipping package on the outside as follows: ATTENTION: RECALLED PRODUCT.
For any questions, please contact Arbonne at CustomerService@arbonne.com or call 1800 650 760.
For any questions, please contact Arbonne at CustomerService@arbonne.com or call 1800 650 760.
Details to help identify the product
Supplier running the recall
Who sold the product
Arbonne Independent consultants
Identifying numbers
SKU
6814
Other identifying numbers
Product code# 80000548, Lot No(s): 7234A07
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2017/16341 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
