Product description
Storage water heaters designed for outdoor installation on residential premises connected to natural gas or LP gas
See a list of details to help identify the product
Reason the product is recalled
These water heaters may have incorrect placement of the fibreglass insulation and its support material.
The hazards to consumers
There is a remote possibility of smoke and/or fire damage within the heater cabinet if the insulation comes in contact with the burner. This would normally self-extinguish due to use of fire retardant materials. However, under certain conditions it can lead to a total failure of the water heater.
What consumers should do
The water heater can continue to be used and we ask consumers to ensure that no combustibles are stored against or immediately adjacent to the water heater. Consumers are requested to contact our recall hotline on 1800 063018 to register their product for rectification work.
Details to help identify the product
Supplier running the recall
Who sold the product
Plumbing Merchants and Hot Water Specialists
Identifying product features
Model numbers 347090NO, 347090PO, 347135NO, 347135PO, 347170NO, 347170PO, 648135NO, 648135PO, 648170NO, 648170PO and serial numbers between 4721293 and 4812343
Identifying numbers
Other identifying numbers
Model numbers 347090NO, 347090PO, 347135NO, 347135PO, 347170NO, 347170PO, 648135NO, 648135PO, 648170NO, 648170PO and serial numbers between 4721293 and 4812343
Dates available for sale
-
Where the product was sold
Australian Capital Territory
New South Wales
Queensland
South Australia
Victoria
Western Australia
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2012/13146 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
