Product description
Inbuilt gas log effect space heater
Models RDV3610ETR and RDV3611ETR
Made from 2010 onwards
Models RDV3610ETR and RDV3611ETR
Made from 2010 onwards
See a list of details to help identify the product.
Reason the product is recalled
A combination of rare operational circumstances may cause delayed ignition due to low gas pressure.
The hazards to consumers
This may cause the mesh-guard to separate from the front of the heater or the glass front to break, posing a risk of injury to the user.
What consumers should do
Consumers should not operate the heater until the service is performed.
Consumers should contact Rinnai at www.symmetryservice.com.au or call toll free on 1800 043 214 to make an appointment for an authorised service technician to provide a free in-home service to the appliance.
Consumers should contact Rinnai at www.symmetryservice.com.au or call toll free on 1800 043 214 to make an appointment for an authorised service technician to provide a free in-home service to the appliance.
Details to help identify the product.
Supplier running the recall
Rinnai Australia Pty Ltd
Who sold the product
Gas appliance retailers.
Identifying numbers
Other identifying numbers
Gas approval number AGA 7638G, N10378
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2017/16060 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
