PRA number
Published date
Product description
Battery operated digital scales with stainless steel pet bowl to help measure and weigh cat and dog food.
The product may have been given to you as part of professional veterinarian advice and guidance about caring for your pet.
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Reasons the product is recalled
The product does not comply with the mandatory standard for products containing button batteries.
The product's button battery compartment is not adequately secured, one CR2032 3V Lithium button battery is accessible.
The hazards to consumers
If young children gain access to the button battery and ingest them, they may suffer severe internal burn injuries, which can result in serious illness or death. Button batteries also pose a choking hazard to young children.
What consumers should do
Consumers should immediately separate the bowl from the scales and keep the scales out of reach of children.
Please contact the supplier to arrange for the faulty item to be returned to the supplier for disposal in exchange for a gift.
For further information, please visit https://www.promos.royalcanin.com.au/product-recall or contact Royal Canin ANZ Consumer Care team on 1800 622 969 between the hours of 9:00 am – 5:00 pm weekdays, or email at consumercare.anz@royalcanin.com
Supplier
Traders who sold this product
Veterinary Clinics supplied the product free to clients to assist with measuring portions of cat and dog kibble.
Where the product was sold
Dates available for sale
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
