Product description

Smartphone

See a list of details to help identify the product

Reason the product is recalled

Overheating of the battery cell may occur.

The hazards to consumers

The battery in the product may overheat, posing a potential fire/burn hazard.

What consumers should do

Samsung Galaxy Note7 devices were originally supplied between 19 August and 1 September 2016. Replacement Galaxy Note7 devices were supplied between 21 September and 11 October 2016.
 
Samsung Electronics Australia advises all customers who use a Galaxy Note7 smartphone, including those Galaxy Note7 smartphones that have been provided as a replacement, to power down their device, return it to its place of purchase and use an alternative device until a remedy can be provided.
 
Customers who have purchased a Galaxy Note7 or were supplied a replacement Galaxy Note7 from Samsung are entitled to choose an exchange or a full refund.
 
Customers who have purchased a Galaxy Note7 or were provided a replacement Galaxy Note7 by a place of purchase other than Samsung should approach their place of purchase to discuss their remedy options.
 
Galaxy Note7 smartphone owners can visit the place of purchase of their device or call Samsung Customer Service on 1300 362 603.

Details to help identify the product

Supplier running the recall

Samsung Electronics Australia Pty Ltd

Who sold the product

Samsung retail stores, Samsung Online, Telstra, Vodafone, Optus, JB HiFi, Harvey Norman, The Good Guys and other electrical/electronic retailers.

Dates available for sale

-
-

Where the product was sold

Nationally
Online

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2016/15623 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.