Product description

The product is a wall mount for flat screen televisions that allows them to extend and retract from the wall, as well as to tilt and swivel.

See a list of details to help identify the product.

Reason the product is recalled

The nylon nut securing the TV to the main arm assembly can loosen, causing the attached television to become detached from the arm assembly.

The hazards to consumers

If the defect occurs, this poses a risk of serious injury or even death.

What consumers should do

Milestone and Costco will notify affected customers and will provide a free safety kit. Customers wishing to return the complete product to Costco will be offered a full refund.

Milestone and Costco apologise for any inconvenience caused.

Contact details: If further information is required, customers are invited to call Milestone customer service on 07 3276 1355 or sanus.australia@milestone.com or go to www.milestone.com

Details to help identify the product.

Supplier running the recall

Milestone AV Technologies Australia Pty Ltd

Who sold the product

Costco Australia

Identifying product features

Model name/ no. SLF5

Identifying numbers

Other identifying numbers

Model name/ no. SLF5

Dates available for sale

-

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2014/14308 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.